Returns & Exchanges

Effective Date: October 26, 2023 | Last Updated: October 26, 2023

At Blauer Store, we engineer our gear for uncompromising performance in the field. We stand behind every product we sell with the same commitment to reliability that defines our Class A Uniforms, Tactical Outerwear, and Duty & MOLLE Gear. If your gear does not meet your mission-specific requirements, our Returns & Exchanges process is designed to be as efficient, transparent, and professional as our customers are.

1. Return & Exchange Eligibility

• Return Window: 15 days from the date you receive your shipment.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags and labels attached. Gear must be in resalable condition.
• Proof of Purchase: Your order number or invoice is required for all returns/exchanges.

2. The Return/Exchange Process: A Step-by-Step Guide

Follow this clear, operational procedure to initiate your return or exchange.

Step 1: Initiate Your Request (Within 15 Days)

Contact our support team at [email protected] with the subject line “Return/Exchange Request” and include your order number. Use the template below to ensure we have all necessary information for rapid processing.

Step 2: Receive Authorization & Instructions

Our team will review your request within 1-2 business days and email you a Return Authorization (RA) Number and precise return shipping instructions. Do not ship items back without an RA number—it is essential for tracking and processing.

Step 3: Ship Your Return

Securely package the item(s) in their original packaging. Include a copy of your invoice or the RA slip we provide. Ship the package to our logistics facility:

Blauer Store Returns
c/o Logistics Department
2703 Marshall Street
Hanover, US 21076

Note: You are responsible for the cost of return shipping unless the return is due to our error (wrong item shipped, defective product). We recommend using a trackable and insured shipping service (e.g., DHL, FedEx).

Step 4: Inspection & Processing

Upon receipt at our facility, our Quality Control team will inspect the returned item(s) (typically within 3-5 business days). Once approved, we will proceed with your chosen resolution.

3. Refunds & Credits: Timelines and Methods

We process financial transactions with the same security protocols we use for online payments (PCI-compliant SSL encryption).

• Timeline: Refunds are initiated within 3-5 business days after we receive and approve your return. The time it takes for the credit to appear in your account depends on your financial institution:
  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days.
  • PayPal: 3-5 business days.
• Method: Refunds are issued to the original payment method used for the purchase. Store credit may be offered in specific circumstances.
• Shipping Costs: Original shipping fees are non-refundable, except in cases of our error.

4. Exchanges

For an exchange to a different size or color (subject to availability):

1. Follow the return process above, indicating your desired exchange item.
2. Once your return is approved, we will ship the new item to your original shipping address.
3. You will be responsible for any price difference and additional shipping charges for the new item.
4. If the exchange item is of lower value, a refund for the difference will be issued as per the refund policy.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund. Please include photographs of the damaged/incorrect item and its packaging in your email.